Background
Grifo Developments are a well-respected developer of high-end residential and commercial property, committed to ensuring their developments have a positive social impact.
Grifo are a leading champion of sustainable building practices and the Build to Rent approach in the South-East. Based in Tunbridge Wells, they are currently undertaking multiple projects to build new high-spec rental properties in the region, as well as working on high-value restorations of historically significant properties in need of a new lease of life.
Throughout their work, Grifo are committed to building high-quality homes which residents can enjoy for many years to come. Their focus on sustainability and neighbourhood experience has built a social value contribution of almost £40m to date.
The inTEC Group are proud to support businesses who share our strong commitment to delivering a clear positive impact through the work that we do, and are delighted to be partnered with Grifo as they continue to make a real difference to communities across the South-East.
Organisation’s Requirement
Grifo were struggling with a number of IT issues which were undermining their day-to-day work. They therefore required a new IT partner to work with them to address these challenges, and to get them on a pathway toward IT enhancing their work, not slowing it down.
The inTEC Group’s reputation for reliable, responsive support, as well as the depth of our partnership with Microsoft, made inTEC the right partner to deliver these changes for Grifo.
First Steps
The inTEC Sussex Team worked closely with Grifo through a thoroughly planned service migration project, including introductions to key points of contact for the partnership.
Early in the partnership, a plan was built to deliver the necessary improvements to the Grifo team’s IT experience. This ensured a great start to our partnership and underpinned the delivery of positive impact from the outset.
Our Solutions
As well as delivering a responsive managed service, with high-quality support consistently available, inTEC have delivered a number of additional solutions to address the key challenges Grifo were facing.
Communication was a key area of focus. Toward addressing this, our team implemented a Microsoft Teams Calling telephony solution to streamline day-to-day communication and bolster operational resilience. In addition, we have transformed Grifo’s experience of online meetings with a state-of-the-art meeting room solution, which allows key calls to be handled with the utmost professionalism and supports Grifo to maximise the potential of remote meetings.
Delivery and Benefits
inTEC have delivered a high level of service to the Grifo team, who have noticed a marked decrease in downtime and clear improvements to workplace IT, including significant added value through the solutions provided.
The inTEC team have been commended for their prompt and knowledgeable responses to support requests, giving the Grifo team greater confidence to embrace IT. Our team look forward to continuing to work with Grifo Developments to build on this progress and continue to support the excellent and meaningful work they do.
“Working with inTEC means we have minimum downtime if an issue occurs, quick response times and a knowledgeable team of technicians to resolve any tickets raised. They always answer, are willing to help and strive to provide a great level of customer service.
Their detailed knowledge of the Microsoft product set has been hugely beneficial to us and we feel we have achieved significant value from our work with inTEC.”
Gemma Barrett, Executive Assistant, Grifo Developments
