Background to the organisation
Burgess and Co are a leading local estate agency in East Sussex, based in the Bexhill community they have served for the last 25 years. The team offer 132 years of combined experience to a strong base of local clients who trust Burgess to handle their property sales with care and expertise.
inTEC are proud that our teams across the country have built successful, lasting partnerships with leading, local businesses, and our Sussex team’s work with Burgess and Co is yet another great example.
The organisation’s requirement
Burgess and Co were keen to embrace the Cloud when they onboarded with inTEC as a full Managed IT Support client. The team were keen to work with a local IT provider who could deliver consistently prompt support to keep the business running, while also supporting them to take a long-term view of their IT by offering further solutions to strategically enhance their digital experience in the long-term.
First steps
The inTEC Sussex team worked with Burgess and Co to understand the full extent of their requirement to allow us to scope a future-proofed Cloud solution.
Our solution
inTEC implemented a Microsoft 365 Cloud solution for Burgess and Co. This has included Microsoft 365 for device management and SharePoint for file storage and sharing. This environment has been the foundation of the core solution we have provided, on which we have layered dependable user support and proactive fixes, allowing the Burgess team to rely on their IT and embrace, modern, cloud-based working practices to take their team efficiency to the next level.
As our partnership has progressed, we have layered on inTRUST Premium to our Managed Support, and have recently been supporting our client to improve their internet connectivity to rectify a major business challenge. Having previously been utilising a copper SoGEA line, we have since recommended and implemented an upgraded Fibre to the Premises (FTTP) connection, providing the company with its own dedicated fibre line.
Delivery and outcome
Burgess and Co are able to rely on a high-quality Cloud solution, supported by prompt access to the inTEC Sussex team. This has enabled them to embrace cloud-based collaboration and document sharing, as well as enhancing their IT security, further re-enforced by their inTRUST Premium package.
Recent work on their internet connectivity has had the desired impact, rectifying the business’ capacity to work efficiently and with confidence that their IT infrastructure will support their work.
“We had been having intermittent connection issues with the internet/broadband. This meant our business was not able to operate efficiently. inTEC have addressed this, providing exactly what we needed plus added value with additional solutions.
inTEC are local and always been very helpful. They have dealt with issues very quickly and promptly, which enables the business to function without worry. When any issue arises, we now we have inTEC on our side to help immediately – inTEC are an extremely efficient company and very reliable.”
Ben Davey, Director, Burgess & Co Estate Agents
