Background to EDM
EDM is a global leader in the provision of training services to the civil aviation, defence and rail industries, drawing on best-in-class technologies and training practices to deliver a vital service to their customers.
EDM was formed in 1971, and over the subsequent 40 years, has been driving standards of safety and service in industries which serve as key cornerstones of our interconnected world. EDM are proud to work on a global scale from their Manchester HQ, making them another example of a thriving local business doing vital work with the support of the inTEC Group.
EDM’s requirement
EDM turned to inTEC in need of a more reliable, proactive IT Support partner. Technology was fast becoming a barrier to effective working, with struggling infrastructure leading to regular downtimes and frequent disruptions to daily operations which their IT Support were struggling to address.
EDM required a service which would rectify these issues with enhanced levels of proactive and reactive support, with faster response times a key requirement within a bespoke partnership able to continually adapt to meet their evolving needs.
First steps
EDM onboarded as a full Managed Service customer with inTEC, benefitting from our highly efficient response time SLA, a named technical contact within the inTEC team and ongoing proactive maintenance activities across the company’s network. Disaster resilience and cyber security were also identified as priorities to be be addressed in our partnership moving forward.
Our solutions
As well as providing EDM with our full ongoing IT support package, including fast response times and remote access enabled toward minimising IT downtimes, inTEC have also supported EDM with the development of a Disaster Recovery Plan (DRP) and the re-enforcement of their cyber security posture.
The DRP includes clear actions for a wide range of potential disaster events, centring on minimising critical data loss and mitigating the impacts of any consequences which cannot be prevented. The Plan includes measures for Critical Incident Response, Online Data Backup and activation of a Disaster Recovery Team.
We have supported the EDM DRP with the provision of a full inTRUST Premium deployment. This was in response to comprehensive vulnerability scanning and a subsequent assessment of how best to maintain EDM’s existing Cyber Essentials Plus accreditation standards, while continuing to ensure security advancements across the EDM network to minimise opportunities for infiltration by malicious actors. EDM’s inTRUST Premium service includes Antivirus, Ransomware Protection, EDR, Vulnerability Scanning and 3rd Party Patching. In addition, EDM now have an on-premise vulnerability scanner for network node.
“inTEC Business’s professionalism, expertise, and prompt response to our needs have been exceptional; their level of service has greatly contributed to our productivity and peace of mind.” – David Garner, EDM
Delivery and outcome
Since working with inTEC, EDM have noted significant improvements in the performance of their IT infrastructure and the ready availability of high-quality support when issues do arise. Our cyber security measures have supported EDM to be more resilient against threats and the DRP ensures that EDM Ltd’s operations can continue smoothly even in the event of a disaster.
“Working with EDM Ltd over the past 10 years has been an absolute pleasure. Their team is incredibly dedicated and collaborative, making it easy for us to implement tailored solutions that meet their unique needs. Together, we’ve achieved remarkable results, ensuring their systems are secure, reliable, and efficient. We look forward to continuing our successful partnership with EDM Ltd.” – Mick Satiar, CTO, inTEC Group
