Background to the organisation
The Safety Assessment Federation (SAFed) is a not-for-profit trade association which represents the engineering testing, inspection and certification (TIC) sector in the UK and Ireland.
SAFed is therefore a key player in workplace safety across the country, employing a collaborative, stakeholder-led approach to delivering guidance and driving standards for the sector. SAFed member companies now employ over 2,600 highly skilled engineer surveyors, who are performing thousands of inspections on a daily basis on electrical systems, local exhaust ventilation systems, pressure equipment and more, providing a comprehensive risk management service to British and Irish business.
SAFed are a client of our Sussex team, and inTEC are proud to be a key partner to the Federation, supporting the vital role it plays in helping to keep us all safe at work.
The organisation’s requirement
SAFed had been managing IT internally, relying on staff to self-support on an ad-hoc basis when issues arose. This approach was leading to the loss of many productive hours and frustration among the team, creating a need for a single IT support provision from an experienced, reliable service provider. SAFed were already working with inTEC on a limited basis, and now trusted our team to provide the all-in-one IT Managed Service the organisation needed to free up their staff from cumbersome IT failures.
First steps
Our priority was to deliver a plan which would bring all elements of SAFed IT under a single support provision. This vastly simplified the management of the SAFed IT estate, and allowed us to provide the Federation with a single point of contact or all IT issues. Throughout, we understood that such fundamental changes to IT management would require careful Change Management, and our team were sensitive to this, providing extensive support to users as they adjusted to a new normal.
Our solution
SAFed are supported by a comprehensive inTEC Managed Service, streamlining their IT support experience. Having established a strong baseline of effective support and reliable service, we have since been able to support SAFed further by delivering several projects. Most recently, we have updated the networking equipment in the SAFed London Office to provide a solution which supports proactive monitoring and management of the main internet connection and the failover connection, making it easier for our team to ensure that the SAFed team are online and able to work.
Delivery and outcome/benefits
Our work with SAFed has brought about marked improvements in the organisation’s digital experience, with both IT and internet failures becoming far less frequent. When hitches do occur, SAFed staff are able to communicate directly with our expert team who are on hand throughout the working week to assess and resolve issues, allowing the SAFed team to stay focused on their work, rather than on sorting IT problems.
“inTEC provided exactly what we needed, as well as additional solutions which have added further value. Before partnering with inTEC, IT was managed rather ad-hoc in-house and we had constant internet and IT issues, with staff spending hours on the phone resolving problems. Now, we have a single point of contact for all IT issues, which has hugely reduced the time being wasted by the SAFed secretariat, an our overall IT and internet stability has improved.”
“Additionally, some of our team were resistant to change, and the inTEC staff spent many hours explaining and working through their concerns. This in turn created better buy-in and acceptance of the changes, which were to benefit everyone but we did have sceptics!”10/10 – would definitely recommend working with inTEC.”
Caroline Hamilton, CEO, Safety Assessment Federation (SAFed)
