Introduction

The East Lancashire Chamber of Commerce supports a diverse and growing network of businesses across the region. As the Chamber’s reach expanded, so did its communication needs. While their existing telecoms system was still functional, ongoing maintenance costs, line charges, and limitations in flexibility prompted them to explore more modern, unified solutions. After consulting with Unified World (part of the inTEC GROUP), a trusted Chamber member and telecoms provider, the Chamber decided to upgrade to Vodafone One Net Business.

The Challenge

Although the Chamber’s previous phone system was only six years old and fully paid for, it was becoming increasingly costly to maintain. Monthly line charges for an ISDN30 system and ongoing support expenses were eating into budgets.

More importantly, the Chamber needed a communications system that could keep pace with its evolving operations. Staff members were working across multiple sites, from the office to business travel, and required seamless connectivity. The existing system made it difficult to unify calls across different devices, creating inefficiencies and the risk of missed communications.

The Solution

Working closely with Unified World, the Chamber implemented Vodafone One Net Business, a cloud-based unified communications platform. The new solution connected mobile phones, desk phones, and voicemail into a single, streamlined system.

Key features included:

  • Unified calling: Calls ring simultaneously on desk phones and business mobiles, ensuring no missed connections.

  • Single voicemail system: Clients leave messages in one central mailbox, accessible from any device.

  • Smart call forwarding: Reception can transfer calls to mobiles or desk phones using short 4-digit extensions.

  • Flexible configurations: An online portal allows each staff member to personalise their setup, tailoring communication preferences to their role.

  • Seamless installation: Engineers delivered a smooth transition, with minimal disruption to day-to-day operations.

The Results

The Chamber quickly realised the benefits of their new solution:

  • Improved efficiency – Staff could handle calls across multiple devices, reducing delays and boosting responsiveness.

  • Greater flexibility – Remote and travelling staff stayed connected just as effectively as those in the office.

  • Reduced costs – By replacing ISDN30 lines and cutting maintenance charges, overall telecoms expenditure decreased.

  • User empowerment – With a simple online portal, each team member could customise their phone setup with minimal training.

  • Reliable support – The professionalism of Unified World’s team ensured a painless transition.

According to Roger Edworthy, Internet Services Manager at the Chamber:

“The installation of the new system was incredibly smooth, and the changeover had minimal impact on the business. I would be happy to recommend the system and Unified World, particularly to those businesses that require a flexible approach to their telecommunications.”

By adopting Vodafone One Net Business through Unified World, the East Lancashire Chamber of Commerce has created a more agile, efficient, and cost-effective communications system that supports its growing operations.

For businesses seeking a flexible and future-ready telecoms solution, Unified World offers the expertise, support, and technology to make the transition seamless.

👉 Ready to modernise your business communications? Contact Unified World* today to discover how we can help.

*Unified World – part of the inTEC GROUP.