Pearl Representation are a leading sales and marketing firm working to connect premium Destination Management Companies and exclusive hotels with the UK market. The Pearl team, based in Aldershot but with colleagues as far afield as Mauritius, have almost a century of experience setting the standard in their field. Today, they continue to lead the way, connecting both corporate and leisure travellers in the UK to world-class destinations right across the globe – from San Francisco to South Africa, Monte Carlo to Malaysia.
The inTEC Group are your UK-based IT solutions provider, but our teams from across the British Isles can support your users whether they are in Manchester, Mauritius, or anywhere in between!
Pearl Representation had not previously engaged with an IT Provider, but reached a point where their international operations required specialist technical support. Central to this requirement would be reliable, responsive support to give them confidence that technical faults would be handled promptly and effectively to keep their teams online.
First Steps
Pearl were referred to inTEC by an existing client, and are supported by our Sussex team, based in St Leonard’s-on-Sea. inTEC are proud to deliver a truly personal touch service, and a priority of introducing key Pearl stakeholders to their dedicated inTEC Account Manager. With a clear strategy for regular communication and reporting established, a carefully managed Onboarding Project could proceed. This delivered the key pillars of our Managed Service, including 24/7/365 remote monitoring and easy access to high-quality remote Helpdesk support and support.
“inTEC have provided exactly what we needed. The team are very responsive and ensure that any issues we face are dealt with quickly. We also feel the benefit of regular communications and check-ins, which are greatly appreciated. They deliver a 10/10 service which we would certainly recommend to other businesses looking for a great IT partner.”
– Matthew Walker, Managing Director, Pearl Representation Business Requirements
Outcomes and Benefits
The team were experiencing issues using Microsoft Applications, specifically syncing files from OneDrive to SharePoint. inTEC Engineers investigated the issue and identified the specification of the existing hardware as the root cause of the syncing difficulties. inTEC took a consultative approach, working closely with the team to agree a path forward. The solution was to roll out several new devices (replacing all of their pre-existing hardware).
This was highly effective, almost immediately resolving the issue and allowing the team to work seamlessly, both independently in OneDrive and collaboratively in SharePoint. inTEC have also supported the business to proactively improve their digital working experience, installing an HP conferencing system into their office to enhance their meetings. The online meeting experience is key to a premium operator with teams working all across the globe.
