IT Support Technician | Guildford (Onsite)

Job Specification

Hello, we are inTEC

Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology.

We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.

We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.

Our clients enjoy technology services that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business.

Role Profile

This is an opportunity for someone close to the start of their career in IT to consolidate and expand upon the skills they have already gained in a modern school which embraces its traditions.

Day-To-Day Responsibilities

Roles and Responsibilities:

Networks

• To assist in both the virtual and physical hardware running Windows Server 2012-2019 using Active Directory and Group Policy and the school LAN and wireless networks.
• To assist in managing the school’s MS Windows domain.
• To assist in maintaining the school’s core internal systems, including telecommunications, AV equipment, Display screens, printers & site access control systems.
• To manage AD user accounts in a vanilla environment, and manage the allocation of user space quota, drive access, email and security groups.
• To maintain network cabling infrastructure and other vital networking equipment, repairing and patching in where necessary.

Hardware:

• Manage inventory of IT school assets amending as required, including
• Assist with the safe and appropriate disposal of hardware that is no longer needed (WEEE).
• To build, set up and test hardware and then provision throughout the school
• Imaging / setup of InTune managed MS Surface devices.
• Diagnose and repair any IT hardware including, but not limited to, computers & MS Surface devices.
• To maintain school laptops and check they are fully functional before issue to and, when returned from, staff or students.
• To set up as required IT & AV equipment for school functions.
• Assist end users with issues about printing release jobs (Paper Cut), clearing paper jams etc.

Software:

• To support staff and students with the use of Google Workspace for Education, Microsoft Office and other technical and educational software including cloud services.
• To assist the IT Department with specialised software..
• To assist in maintaining and updating software on the school network including computer images and builds.
• To help maintain the school’s high level of network security, including regular review of anti-virus software and OS updates via WSUS.
• To assist in the maintenance of any software applications
• Act as the first point of call for any issues with end-user IT and troubleshooting, escalating and liaising with other technicians or the IT Manager when necessary.

General:

• To provide support and advice to staff to assist in developing their technical capabilities and knowledge as required.
• To provide general maintenance of IT resources.

Personal Attributes

• This is a junior role. Ideal candidate will have 1-2 years experience.

Qualifications & Experience

• The candidate should have general networking knowledge, some familiarity with MS server and workstation OS’s, Active Directory etc. Previous experience working is a school would be advantageous.

Recruitment Process

We want the best people to join our team.

It’s important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve-wracking and we will always put candidates at ease.

Our interviews are a two-stage process. We always invite you to meet the team which you will be joining and have a look around our offices.

We also want YOU to ask US questions, so please come prepared with relevant questions.

Good luck!

Our Values

Here at inTEC, we pride ourselves on our strong brand values which are reflected in the work our brilliant team does every day:

• We are curious.
• We are determined.
• We are open.

Our Community

Corporate Social Responsibility is very important to our business and our team. We consider it from three distinct perspectives:​

• Community – helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups;
• People – finding and developing great people throughout their inTEC journey;
• Environmental Management – managing our impact on the environment in a responsible and ethical manner.

Over the years, we’ve helped many charities, schools, universities, grassroots sports clubs and local organisations with free technology support, advice and training, corporate sponsorship and fundraising events.

Our Culture

Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work. The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee ‘n’ cake mornings! We plan a 12-month calendar of fun events of which we hope you will really enjoy taking part.

Here at inTEC, we know that a fully engaged team is a happier, stronger and more efficient team!

Next Steps

Please email your CV and covering letter or any queries you may have to our Recruitment Team at: recruitment@intecbusiness.co.uk

Discover more about inTEC at weareintec.co.uk.