IT Support Engineer | (Salesian College, Farnborough) Hybrid

Job Specification

Hello, we are inTEC

Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology.

We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.

We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.

Our clients enjoy technology services that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business.

Role Profile

Day-To-Day Responsibilities

You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college’s academic, pastoral, and administrative objectives. You will need a broad experience and range of technical skills to support the IT infrastructure and end users, ideally within an educational environment.

• Under the direction of the Senior IT Engineer, maintain the college’s IT network, troubleshooting technical issues and implementing effective fixes.
  
• Promptly resolving support tickets within the service desk, as directed, ensuring in person support is a priority.
  
• Collaborate with third-party support vendors as needed.
  
• Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens)
  
• Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online
  
• Coordinate orders with vendors to ensure timely delivery of toner and other supplies.
  
• During peak periods, assist in resolving issues with student devices.
  
• Assist in updating the school’s IT asset register and documentation for all IT systems.
  
• Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning.
  
• Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer.
• Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform.
  
• Work closely with the inTEC Education team by giving feedback and following mutually agreed best practises.
  
• Work on various projects throughout the year, in collaboration with inTEC and other IT service providers.

Personal Attributes

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Ability to solve problems
• Confident working autonomously and as part of a team
• Attention to detail
• Able to prioritise in a busy working environment

Qualifications & Experience

Essential

• 2+ years in computer networks and systems maintenance
• Knowledge of Microsoft operating systems and applications
• Microsoft systems administration experience (Windows Server, 365, Azure)

Desirable

• Mobile Device Management (Intune, Apple JAMF)
• Supporting services in the cloud (e.g. SaaS)
• VMWare ESXi, vSphere and vCenter
• Apple product experience (including hardware, macOS and iOS)
• Relevant IT certifications
• Web & E-mail Security in regard to child safeguarding

Recruitment Process

We want the best people to join our team.

It’s important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve-wracking and we will always put candidates at ease.

Our interviews are a two-stage process. We always invite you to meet the team which you will be joining and have a look around our offices.

We also want YOU to ask US questions, so please come prepared with relevant questions.

Good luck!

Our Values

Here at inTEC, we pride ourselves on our strong brand values which are reflected in the work our brilliant team does every day:

• We are curious.
• We are determined.
• We are open.

Our Community

Corporate Social Responsibility is very important to our business and our team. We consider it from three distinct perspectives:​

• Community – helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups;
• People – finding and developing great people throughout their inTEC journey;
• Environmental Management – managing our impact on the environment in a responsible and ethical manner.

Over the years, we’ve helped many charities, schools, universities, grassroots sports clubs and local organisations with free technology support, advice and training, corporate sponsorship and fundraising events.

Our Culture

Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work. The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee ‘n’ cake mornings! We plan a 12-month calendar of fun events of which we hope you will really enjoy taking part.

Here at inTEC, we know that a fully engaged team is a happier, stronger and more efficient team!

Next Steps

Please email your CV and covering letter or any queries you may have to our Recruitment Team at: recruitment@intecbusiness.co.uk

Discover more about inTEC at weareintec.co.uk.