Group Sales Order Administrator | Manchester (Hybrid)

Job Specification

Hello, we are inTEC

Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology.

We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.

We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.

Our clients enjoy technology services that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business.

Role Profile

Working as part of a specialist, hardworking and enthusiastic team, the role is desk based and involves taking responsibility for managing the team’s order pipeline within your specialist area. You will monitor and action all orders from inception to when the order is complete and ready to bill. This involves placing simple orders with suppliers but also managing more complex orders that are delivered by other parts of the group. You will be expected to maintain an elevated level of customer care whilst supporting customers and the Group with their hardware, software, network, security, connectivity and voice orders.

Day-To-Day Responsibilities

• To take full responsibility for ensuring all orders are processed in line with company policy.
• Responsible for monitoring and progressing all new orders through to billing via PSA system.
• Ensuring all orders have the correct information before converting to a ticket or project.
• Ensuring all purchasing is completed following the group purchase order process.
• Maintaining contract data within the PSA for all customers across the group.
• Liaise with Account Managers if additional information/equipment required.
• To manage ‘simple orders via our approved suppliers ensuring timely delivery and billing.
• For Project based orders, ensuring the order is converted and passed to the correct Project Manager.
• Monitoring projects and ensuring the order is closed for billing once the project is completed.
• Adding/updating the Agreement information in PSA so this information is accurate
• Ensure any changes to orders are reflected in PSA i.e. product changes
• Work with Group Procurement to ensure product pricing in PSA is accurate.
• Report progress and issues affecting the customer if orders are delayed.
• Deliver an exceptional customer experience.
• Assist with onboarding of new acquisitions to ensure they operate to agreed standards and processes.
• Ensure Post Sales activities are carried out (this will be ensuring Proof of delivery notices are obtained, the warranty info is recorded, goods are entered as assets etc)
• Subscription Renewals (although AT will notify account managers, someone should still remind account managers)
• Inventory Management – be the overall manager responsible for Inventory Management (with the assistance of onsite personnel who look after inventory)
• Provide cover of SOP’s during sickness/leave if required.

Key Role Specific Tasks

• Sale to Cash – Managing Sales Order Processing.
• Delivery Forecast – Ensure CRM is completed accurately for monthly forecast reports.
• Order Validation – Accept or Reject orders in line with Company policy.
• Stakeholder Updates – Develop relationships with the Account Management and Delivery teams.
• Supplier Relationships – Develop relationships with key suppliers.
• Process Adherence – Follow all processes and procedures that are put in place which may change from time to time.
• System Updates – Always keep systems up to date and accurate.

Company and Departmental Responsibilities

• Work collaboratively with the rest of your team and the wider Group
• Submit weekly/monthly order reports
• Develop and maintain product and market knowledge with an eye to future trends and upcoming technologies.
• Demonstrate ongoing commitment to personal development.
• Execute the role in accordance with InTEC’s vision and values.

Personal Attributes

• Work collaboratively with the rest of your team and the wider Group
• Submit weekly/monthly order reports
• Develop and maintain product and market knowledge with an eye to future trends and upcoming technologies.
• Demonstrate ongoing commitment to personal development.
• Execute the role in accordance with InTEC’s vision and values.

Qualifications & Experience

• Competent in use of Microsoft / Office 365 .
• Experience of working in a fast paced technology driven environment.
• Experience in the telecoms / IT (MSP) industries would be advantageous.
• Knowledge of Strategic Imperatives advantageous.
• Knowledge of Ethernet quoting tools advantageous.
• Highly numerate with an analytical approach.

Recruitment Process

We want the best people to join our team.

It’s important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve-wracking and we will always put candidates at ease.

Our interviews are a two-stage process. We always invite you to meet the team which you will be joining and have a look around our offices.

We also want YOU to ask US questions, so please come prepared with relevant questions.

Good luck!

Our Values

Here at inTEC, we pride ourselves on our strong brand values which are reflected in the work our brilliant team does every day:

• We are curious.
• We are determined.
• We are open.

Our Community

Corporate Social Responsibility is very important to our business and our team. We consider it from three distinct perspectives:​

• Community – helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups;
• People – finding and developing great people throughout their inTEC journey;
• Environmental Management – managing our impact on the environment in a responsible and ethical manner.

Over the years, we’ve helped many charities, schools, universities, grassroots sports clubs and local organisations with free technology support, advice and training, corporate sponsorship and fundraising events.

Our Culture

Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work. The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee ‘n’ cake mornings! We plan a 12-month calendar of fun events of which we hope you will really enjoy taking part.

Here at inTEC, we know that a fully engaged team is a happier, stronger and more efficient team!

Next Steps

Please email your CV and covering letter or any queries you may have to our Recruitment Team at: recruitment@intecbusiness.co.uk

Discover more about inTEC at weareintec.co.uk.